The Faubourg Promise
The Best of Retirement Living
The Faubourg du Mascaret Promise provides peace of mind knowing every detail has been considered to ensure your continued satisfaction and quality of life. This is your home, and our team is proud to work where you live. Our lifestyle options, amenities, programs and services combine to make Faubourg a place where you can live your best life.
Residents First
Resident feedback constantly guides and inspires our team. From the design of our communities to the menus, services and programs, Faubourg’s team works to ensure our offerings reflect resident preferences. Team members are committed to being compassionate, honest, professional and safe while delivering exceptional service at every turn. Learn more about our Philosophy of Service.
Money Back Guarantee*
Resident wellbeing, happiness and quality of life is at the centre of all we do. From your first visit to the day you sign a lease, our team works to understand your lifestyle, needs and preferences. We are so confident in our process to help you get settled, familiar and connected with life at Faubourg that we offer a 30-day Money Back Guarantee. Residents who are less than satisfied will receive one month’s suite rental in full.
One Monthly Bill
To help you spend more time doing what you love and less time managing multiple utility providers, Faubourg offers a single monthly bill outlining your selected lifestyle option costs (heat, hot water, electricity, local phone, basic cable and common area Wi-Fi are included), plus a detailed account of any additional services you purchase.
No Long-Term Contracts
Our team understands the challenges of long-term contracts, especially year-long leases for seniors who may be faced with an unexpected need to relocate. At Faubourg, your peace of mind is our first priority, which is why we only require 30 days’ notice when you choose to leave our community.
Priority Access
At Faubourg, our Continuum of Service is designed so you can access increasing levels of support as your needs change over time. When you or a loved one needs to access a lifestyle option with more services or care, you can rest easy knowing Faubourg residents have priority access—regardless of the size of the wait list from the external community.
View our range of retirement lifestyle options to find one that meets your needs.
*Money-Back Guarantee: Resident must stay at Faubourg for at least 90 days in order to qualify for the Money-Back Guarantee. Faubourg will refund the Resident one month’s suite rental in full, and there will be no exit fee. The Resident will only be responsible for paying for service fees not included in their selected Lifestyle option, including any applicable taxes. In order to receive the Money-Back Guarantee, the Resident must submit notice in writing to Faubourg to terminate their rental agreement within the first 90 days of occupancy. If the Resident vacates suite before the 90-day period there will be no refund. The Money-Back Guarantee does not apply to short-term stays or respite stays. Faubourg reserves the right to unilaterally amend, suspend or terminate this offer at any time, or to deny eligibility for any abuse of the offer.
**All monthly rents are HST exempt. HST charges may apply on select a la carte services.